The warranty covers defects in materials and workmanship under normal use for 2 years from the original end-user purchaser’s date of retail purchase (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, Smart Pear USA will either repair the defective unit or exchange the product with a new product that has been manufactured from new or serviceable used parts.

Lifetime Warranty (awarded by a VIP Card):

• covers the battery, channel ports, buttons, and device integrity under normal use.
• does not cover accidental damage, such as screen damage, charging port damage, water damage, loss, etc. 

Other important terms:

• Parts of consumable nature, such as pads, wires, and cables, are not covered under warranty.
• We will replace your device with the same model you originally purchased or an equivalent.
• A nominal processing fee may apply to all warranty claims.

Territory: Our Manufacturer’s warranty applies to the US and Canada only. If you reside in a different country, we will do our best to help you replace your device, so we encourage you to contact us via email, and we will work with you on a solution.

Please note that a shipping charge may apply to your warrantied device, as we are only able to offer free shipping to most claims within the USA with a 1-2 week delivery window. Expedited options are available for an extra charge. A shipping charge will apply to all non-US addresses, including Canada. We apologize for any inconvenience caused.

The only way to be sure that you are buying a genuine Smart Pear product is by purchasing from an authorized Smart Pear retailer.
Many counterfeit dealers are trying to sell poor-quality fakes posing as genuine Smart Pear stimulator devices.

Unauthorized dealers have been known to use the Smart Pear logo and product photography without our consent, making it difficult to distinguish an authentic Smart Pear product from a fake.
These counterfeit products are not approved by the FDA and may present a consumer’s health and safety risk.

Our warranty does not cover any product obtained from an unauthorized dealer, and purchasing from these companies may put you at risk of credit card fraud and identity theft.

Smart Pear is a registered trademark.

What do you have to do?

To obtain the 2 Year Warranty Service, you must first register your products. 

Returns & Cancellations Policy

We understand and appreciate that when you purchase our products, you are making an investment. For this reason, we have created what we hope is a return policy that strikes the right balance between flexible and sensible.

• Purchases from trade shows, mall kiosks, or retail stores

Smart Pear retailers are individually owned and operated. If you purchased a device from a trade show, mall kiosk, or retail store, please contact that retailer to check their return/refund policy. Your retailer’s contact info can be found on the receipt. As the product manufacturer, we are more than happy and ready to take care of all your service and support needs to ensure a great user experience.

• Purchases from www.smartpearusa.com for Smart Pear Branded Products: we can accept select returns for purchases made directly from www.smarpearusa.com

We will gladly replace any damaged or defective items immediately and will cover the cost of shipping the damaged or faulty product back to us if necessary. Please email customer service as soon as possible at support@smartpearusa.com if you receive damaged or incorrect products.

You can return new, unopened items in the original packaging within 30 days of your purchase with a receipt or proof of purchase.

Items that qualify for our 30-day return policy: Unopened Smart Pear Branded products within 30 days of purchase: merchandise must be in its original condition.

Items that are not returnable/refundable: opened, used Items, PPE, and all items marked as final sale.

If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion would be removed, causing a reduction in the refund amount. If returning an item that qualified you for a “gift with purchase” offer, please return the promotional item as well to avoid the value of the item being deducted from your refund.

For all returns we receive that exceed the 30-day limit, we reserve the right to deny a refund, to refund partially, or to issue store credit at our discretion. For that reason, we strongly encourage you to email us at support@smartpearusa.com before returning the product for a refund to make sure you are eligible. All Clearance Item sales are final.

To start a return request, please send us an email to support@smartpearusa.com to notify us of your intent to return an item or items. Please include your name and order number, the items you plan to return, and the reason for the return. Original shipping charges will not be refunded. A restocking fee may apply to select products.

If 30 days or more have passed since your purchase, we cannot offer you a refund, only an exchange or store credit. Upon receipt of the returned item, we will thoroughly examine it and notify you via email whether you are entitled to a return within a reasonable period. A restocking fee will be applied.
If you are entitled to a return,  a credit will automatically be applied to your original payment method. Again, this will only apply to purchases made from www.smarpearusa.com

Cancellations:

Once an order has been processed through our website, we are unable to cancel orders. Should you no longer wish to receive your order, please contact us at support@smartpearusa.com Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.

*** INTERNATIONAL CUSTOMERS ***

It is the buyer’s responsibility to provide the correct address. Once the order is marked as processing, we cannot make any changes to the address.

Please note that we cannot guarantee local delivery once the item has left the US and is in the destination country (according to the tracking number scan). If, for some reason, the item is returned to us as “unclaimed,” or “address is incorrect,” or another reason that is out of our control, we will not be able to refund the shipping charge. To have your item reshipped, we will need to collect the international shipping charge again. We apologize for the inconvenience and encourage you to email us before placing the order.

The buyer is responsible for import taxes, customs duties, clearance, and communication with the local authorities and delivery service to the final address. 

If your product needs to be repaired, replaced, or returned, follow the following steps:

Please ship it to us at:

SMART PEAR USA

1720 E. Garry Ave #113

Santa Ana, CA 92705

When you ship the item(s) back please make sure to do the following in order to replace your damaged bracelet:

1. Include full name and complete address of where to ship the new/fixed product. 
2. Provide a general description of the reason of return or problem. 
3. Provide the best contact number in case a representative needs to contact you.
4. Use a padded envelope, any size will do.
5. Regular mail is fine.